Julia ensures that both our one million active customers and our mission-driven 160-person staff enjoy a best-in-class DonorsChoose experience. As COO she leads strategy to deliver a secure and scalable customer experience that supports DonorsChoose's unique philanthropic marketplace – including Customer Support, and Trust & Safety for the site’s one million active users. Here’s a peek behind the scenes at one of the biggest days in our 20-year history. As the head of the People team, she leads a team that cultivates a diverse, inclusive, and mission-driven organization that the NonProfit Times ranked as a 2020 Top 10 Best Nonprofits to Work For and that ranks among Fast Company’s list of the world’s most innovative organizations. Direct reporting areas include Talent, Learning & Development, Compensation, Diversity, Equity & Inclusion, Human Resources, and Facilities/Administration. Before joining the organization, Julia managed digital programs for the 2012 Obama campaign and oversaw digital engagement at the Robin Hood Foundation. She is a graduate of Williams College and earned a M.A. from the New School for Public Engagement. She lives in Fort Greene and can be found cheering on the U.S. Soccer National Team in her free time.